Enhancing Guest Experience: The Rise of 24-Hour Self-Service Kiosks in Holiday Parks

In today’s fast-paced world, convenience and flexibility are paramount, especially in the hospitality industry. Holiday parks are embracing this shift by integrating self-service kiosks, allowing guests to check in and out at their convenience, 24/7.

The Growing Demand for Contactless Solutions

Recent studies highlight a significant shift in traveller preferences:

• A survey by Oracle Hospitality and Skift revealed that nearly 73% of travellers desire to use their mobile devices for managing hotel experiences, including check-in and check-out processes.
• The UK holiday park sector has seen a surge in domestic tourism, with the domestic market value rising by 25% over the past five years.
• Benefits of Implementing Self-Service Kiosks

Holiday parks that have adopted self-service kiosks report numerous advantages:

• Enhanced Guest Satisfaction: Guests appreciate the flexibility of checking in or out at their convenience, leading to improved overall satisfaction.
• Operational Efficiency: Automated check-in/out processes reduce the burden on staff, allowing them to focus on other critical tasks.
• Increased Revenue Opportunities: Kiosks can promote additional services or upgrades during the check-in process, potentially boosting revenue.
• Data Collection: These systems can gather valuable data on guest preferences, aiding in personalised marketing and service improvements.

Looking Ahead

As technology continues to evolve, the integration of self-service kiosks in holiday parks is not just a trend but a necessity to meet modern guest expectations. By offering 24-hour check-in and check-out options, holiday parks can enhance guest experiences, streamline operations, and stay competitive in the ever-changing hospitality landscape.