New! A support area designed to assist you on a daily basis
In order to offer you an increasingly smooth and efficient experience, we provide you with a comprehensive support site that allows you to easily manage and track your technical support requests.
Creating a customer account allows you to:
- Submit and track your support requests
- View your communication history
- Access solutions tailored to your products more quickly
We are committed to providing you with a guaranteed response time to ensure that all your requests are handled quickly and efficiently. You can track the progress of your support requests in real time. Each stage of the process is visible, from initial contact to final resolution, ensuring complete transparency.
A frequently asked questions (FAQ) section is available at all times and answers most of the most common questions. It allows you to find an immediate solution without waiting.
The support site centralizes direct links to drivers, software updates, technical documentation, and other essential resources to ensure the compatibility and optimal performance of your products.
Our technical team is available to answer all your technical questions, whether you are experiencing a hardware issue, require configuration advice, or need to discuss other technical matters. If necessary, our technicians can perform remote troubleshooting to ensure that the operating system and driver configurations are correctly set up, with the goal of avoiding unnecessary on-site visits or hardware returns.