Smooth, Self-Service Visitor Journeys at the Heart of Immersive Art
Located in a former foundry in Paris’s 11th arrondissement, Atelier des Lumières is the French capital’s first immersive digital art center. Every year, between 700,000 and 1 million visitors experience monumental exhibitions where artworks come to life across the venue’s walls, floors, and industrial architecture through spectacular projections. Open seven days a week throughout the year, the venue faces an ongoing challenge: managing high visitor volumes while ensuring a seamless experience, from ticket purchase to retail and food service areas.
A Self-Service Infrastructure Designed for High Visitor Volumes
To address these challenges, CULTURESPACES, the operator of the Atelier des Lumières and a leading player in immersive cultural experiences, selected ADVANTECH-AURES solutions to automate and streamline key stages of the visitor journey.
The project was deployed in two phases:
- February 2025: installation of three Android-based KRYSTAL kiosks dedicated to ticketing, coinciding with the opening of the winter exhibition “Picasso: Art in Motion”.
- November 2025: deployment of six Windows 10-based KRYSTAL kiosks operating as self-service checkout stations in the retail and snacking areas.
Autonomous Experiences at Every Touchpoint
For ticketing operations, the KRYSTAL kiosks run a self-service ticketing interface specifically developed for Atelier des Lumières by technology partner GuestUP. Visitors can quickly and independently purchase tickets, helping reduce queues during peak attendance periods.
In the retail and food service areas, the kiosks operate with the TCPOS software platform, enabling a fast and efficient self-checkout experience that proves particularly valuable during periods of high traffic.
Built for Intensive Daily Use
With up to one million visitors annually and year-round operations, Atelier des Lumières required hardware capable of delivering reliable performance under intensive daily use.
According to Simon Eyriès, Director of Atelier des Lumières, ADVANTECH-AURES’ strong reputation in the retail market played a key role in the decision-making process.
The KRYSTAL kiosks were selected for their ability to meet these demanding operational requirements. Their build quality, durable materials, and overall platform reliability are essential advantages in a high-traffic environment.
Technology Enhancing the Cultural Experience
Today, the deployment of KRYSTAL kiosks provides Atelier des Lumières with a high-performance self-service infrastructure that supports its growing visitor numbers while simplifying the overall guest experience.
This project demonstrates how ADVANTECH-AURES technologies help create smoother, more autonomous, and more efficient customer journeys, even in venues welcoming hundreds of thousands of visitors every year.
